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Customer Service

We dedicate to provide high quality products and accurate descriptions. Due to the characteristics (easily to damage by improperly wiring or modification) of the product we provided, we offer 7 days warranty and 1 year compensable (paid) maintenance.

7 days warranty

Customer needs to test the product brought from GOF within 7 days of receipt(the date of sign also can be traced in express website). If a product is defective, customer, firstly, has to inform GOF the unique product ID (sticked to our product) and the express receipt, then ship the product together with the warranty materials(express receipt and product ID should be intact) to GOF. This shipping has to happen within 7 days from the sign date. Customer agrees to pay for the return shipping on exchanges and returns, and GOF will reimburse this cost upon the verification to the defect of the product.

1 year compensable(paid) maintenance

After the first 7 days, GOF will provide 1 year compensable(paid) maintenance. Also customer has to inform GOF first. Customer will also have to pay the express fee (back and forth) and maintenance costs. The maintenance costs base on the damage of the product. GOF will inform the customer the damage and costs before fixing the product. For 1 year compensable (paid) maintenance, customer only has to ship the product with the express receipt.

Attention

  • Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been re-soldered or altered in any way.
  • No or damaged product ID in the first 7 days will apply to 1 year compensable (paid) maintenance.
  • All after-sale service must first inform us by email to AfterService for authorization. No after-sale service will be accepted without having previously obtained an after-sale service authorization.
  • Shipping Time

    Shipping Method via delivery area Delivery Time(business day) Tracking No. Insurance
    DHL
    Asia
    1-2
    YES
    YES
    western EU
    2-3
    YES
    YES
    eastern EU
    3-5
    YES
    YES
    North America
    2-3
    YES
    YES
    Austrilia
    2-3
    YES
    YES
    South America
    3-5
    YES
    YES
    South Africa
    3-5
    YES
    YES
    Small Packets Air
    All Countries
    15-25
    YES
    NO

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